Dear Patient,

I would first like to thank you for entrusting me and HSS with your care. Now more than ever, it is clear just how important trust is between patients and their doctors, and I appreciate the confidence you have placed in me and in HSS.

I know that you may have had an in-person appointment cancelled or rescheduled. My office staff may have already reached out to you to schedule a virtual visit. I wanted to personally provide some additional details about this and other resources HSS has available to help you during this challenging time.

I also wanted to encourage you to call my office at 212-606-1112 if you have any questions or concerns about your care. We are here to support you.

HSS Virtual Care

A virtual visit is similar to an in-person office visit at HSS but can be done using your smartphone, computer or tablet. We can talk about your recovery or rehabilitation goals, review x-rays, test results, treatment plans or medications, as well as discuss your questions about your health and care.

You can reschedule an appointment or schedule a new visit using HSS Virtual Care. If you would like to make an appointment for a virtual visit, call my office directly at 212-606-1112 to ask about your options and insurance coverage. Learn more about HSS Virtual Care.

HSS Urgent Ortho Care

HSS also now provides access to immediate care for acute (sudden) injuries and severe pain. These types of issues would normally require a trip to the ER. Please note that appointments are required. The types of injuries we treat include:

  • bone, tendon, muscle or joint injury that has occurred within a few days
  • possible tendon ruptures or broken bones (that have not broken skin)
  • acute, recent injury or severe pain thatis preventing normal movement
  • recent severe muscle pain, bone pain, or swelling that you have not felt before

If you have an acute injury, please call my office.If you cannot reach my staff or you would like to share this information with someone else who is new to HSS, call 833-HSS-7100 (833-477-7100), Monday through Friday from 8:00 am - 4:00 pm ET to make an appointment or go to HSS Urgent Ortho Care.

Feel Better At Home

Experts from across HSS have created a new digital resource with information about fitness and health at home, including stretches and exercises, videos, work-from-home tips, ideas for kids and more.
Visit Feel Better From Home

What HSS Is Doing to Help

Before it was required by New York State, HSS made the decision to suspend all nonessential on-site care. We did this for the safety of our patients as well as to make our bed capacity, supplies and people available to help our community in this fight.

If you have any questions about any of the services listed above, or any other questions about your musculoskeletal health, please call my office. I wish the very best to you and your loved ones.

Mark C. Drakos, MD